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| November 23, 2008. Release 1.6.0 is out. Read more. |
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Ace Operator
Ace Operator, a free open-source web-based customer contact solution, is an inexpensive way for your online customers to communicate live with your company representatives (operators) who can provide real-time customer service, sales support, product information and support, company information or training. Online customers can access operator services by simply clicking a button on any of your web pages.
Ace Operator can be added to any web site by embedding a "talk" button into any web page where operator services may be required. When a customer clicks on the button, a service request is placed in a call queue. When an operator (company representative) becomes available, an instant messaging session is established between the customer and the operator through which real-time text messages can be exchanged. In addition, the operator can send web pages, pictures, forms and other media to the customer via the customer's web browser.
Ace Operator also enables operators to monitor online visitors to the web site, initiate contact with them, and engage them in a conversation.
To learn more about the features of Ace Operator, click here.
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