Benefits

Benefits of using Ace Operator

Benefits to Your Business

Ace Operator benefits your online business by providing web-based real-time communication with your customers.

It is a well-known fact that customers often leave a web site due to unanswered questions. They do not like to wait for an e-mail response. With Ace Operator, you can provide instant customer support using live operators. As a result, customers stay on your web site instead of surfing to your competitors' web sites. They are focused on your products and on the additional information your company representative provides - text, images, sounds, other web pages or forms. This could increase the sales of your product dramatically.

Ace Operator reduces the cost of customer support. Since Ace Operator uses an existing internet connection, a business does not need to buy expensive telecommunications equipment or services for providing customer services. Using Ace Operator, your company representatives can be interacting with multiple customers at the same time, reducing the waiting time.

Ace Operator can serve as the primary customer interaction solution for small online businesses.

Web hosting companies and ISPs can use Ace Operator to generate additional revenue by offering web-based call center service to their clients. The web-hosting company or ISP resells Ace operator license seats to businesses who see the advantage of instant communication with their customers.

For businesses already providing a voice-based call center, using Ace Operator can supplement and enhance that service by providing additional capabilities that a conventional voice-based system cannot provide.

For example, using Ace Operator, a customer service representative can "push" a web page to the customer. Your company may already have a large amount of information about your products and services in your web pages. The "push" feature allows your company representatives to help customers locate the information they need.

Since operators connect to the Ace Operator server using a standard web browser, it is possible to have operators working from remote sites who connect to the server over the internet. This opens up the possibility of employing home-based operators in different locations and/or time-zones.

For example, a business can set up an operator group of Spanish-speaking operators located throughout California and Mexico for an online store located on the U.S. East Coast.

Ace Operator can be used as a lower-cost alternative to telephone communications within the company and outside of the company.

Customer Benefits

In addition to benefits to you as an online business, Ace Operator benefits your customers and enhances their experience when doing business with you.

Customers get instant answers to their questions and don't have to wait for an answer to arrive in an email.

Customers already using their computer to view a company's web site can stay at that web page and get additional information about a company's products and services. They don't need to leave their computer to make a phone call.