*_Ace Operator Customization Form:_*

Please enter the following information so that we can setup your account
for hosting Ace Operator. All fields with ending with (*) are needed to
process your order.

Name of your company or organization (*):
_______________________________________
(If you are not a part of the company, please enter your name above.)

Postal address of your company including the state/province and the
country (*):
________________________________________
________________________________________
________________________________________

Web site URL(*): ___________________________________________________

E-mail address of the primary contact (*):
_____________________________________________
(All e-mails to our Customer Support must be sent from the above e-mail
for us to respond. If we have to contact you for any reason, we will use
the above e-mail address.)

_Operator Information:_

  Operator 1 Preferred Login ID:
  ____________________________________________________
  Operator 1 Full Name (*): (name the chatting visitor will see)
  ____________________________________________________
  Operator 1 E-mail Address:
  ___________________________________________________
  Operator 1 Additional Information:
  _____________________________________________

  Operator 2 Preferred Login ID:
  ____________________________________________________
  Operator 2 Full Name (*):
  _______________________________________________________
  Operator 2 E-mail Address:
  ___________________________________________________
  Operator 2 Additional Information:
  _____________________________________________

  Operator 3 Preferred Login ID:
  ____________________________________________________
  Operator 3 Full Name (*):
  _______________________________________________________
  Operator 3 E-mail Address:
  ___________________________________________________
  Operator 3 Additional Information:
  _____________________________________________

  Operator 4 Preferred Login ID:
  ____________________________________________________
  Operator 4 Full Name (*):
  _______________________________________________________
  Operator 4 E-mail Address:
  ___________________________________________________
  Operator 4 Additional Information:
  _____________________________________________

  Operator 5 Preferred Login ID:
  ____________________________________________________
  Operator 5 Full Name (*):
  _______________________________________________________
  Operator 5 E-mail Address:
  ___________________________________________________
  Operator 5 Additional Information:
  _____________________________________________

Where would you like the chat transcripts to be e-mailed:

  To the operator(s) handling the call (*): YES/NO
  To the online users (visitors) (*): YES/NO
  To an additional e-mail address. Specify an E-mail address:
  __________________________

Heading text: ____________________________________________________
(This text will appear on the top of the chat screens).

Specify default language: English/Dutch/French/German/Spanish/Italian _______
(Applies to menu items, screen labels, and pop-up messages for both
operators and online customers).

Please attach a logo of your company. The logo will appear on the chat
screens. The logo should preferably have a square dimension (equal width
and height). The logo will be compressed to 75X75 pixels. During the
compression, some data may be lost. It is best to send a 75X75 pixel
logo in order for it not to happen. The logos may be encoded in GIF, JPG
or BMP format.

Message that you would like your online customers to see when no
operators are logged in (the customer will be prompted to send an e-mail
instead):
________________________________________________________________________

Message that you would like your online customers to see when all
operators are busy and other customers are already waiting for an
available operator (the customer will be prompted to send an e-mail
instead):
________________________________________________________________________

E-mail address to which messages from the online customers will be sent
when no operators are available or all operators are busy:
___________________________________________


Should the online customer be able to see information about the operator
s/he is chatting with? (E-mail address, additional information specified
above)   (*): YES/NO

Should the online customer be able to send a webpage to the operator?
(the customer specifies a URL and the webpage pops up on the operator's
computer):      (*): YES/NO

Should the online customer be able to 'buzz' the operator? (the operator
will hear a buzzing or ringing sound if his/her computer's audio is
enabled):    (*): YES/NO


Enter the canned messages below:

  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________
  Text Message: _______________________________________________

Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________
Web Page URL: _____________________________________________

(please note that the text message may not include a newline character.
For the web page URL, please make sure that the URL is valid. We will
not check it for you).