Services

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QUIK Hosting

Want to deploy Ace Operator but don't want to install the software and administer the system?

We can host the service for you. Learn more about QUIK Hosting by clicking here.

Try out Ace Operator

Interested in a free trial?

A free trial will let you evaluate Ace Operator features without actually installing it yourself. Click here to find out more.

You will also be able to evaluate our QUIK Hosting service.

Services

QUIK Computing offers two types of services - QUIK Hosting and Technical Support.

QUIK Hosting Service

QUIK Computing hosts Ace Operator as a network service, which allows you to use the software without having to install, configure, and maintain it on your own server.

We run Ace Operator on a secure server that has direct access to the Internet. When you sign up for the service, you provide a list of customer service agents (operators) who will be handling chat sessions from online customers visiting your web site. At the server, we provision one or more “operator groups” for you and add your operators to the groups, along with any canned (predefined) messages you need. Each operator is assigned a user name and a password. Your operators use this information to login to the server from anywhere in the world; all they need to have is access to the Internet and a Java-enabled web browser – no software downloads are necessary. Once logged in, your operators can receive and handle chat sessions from online customers who visit your web site.

Check out the details for more information on what exactly you get with the service.

Technical Support

For users with requirements for guaranteed and timely support, we offer the following support programs:

Jump-Start Support: You can buy this support for a 1 month period and extend it monthly if you need it. This type of support is primarily geared towards those who just want help getting started, with an emphasis on installation and configuration.
Premium Support: This is a long-term support program that can renewed annually. It includes notifications and downloads for critical system updates as well as when new versions of the software are released.

Support Resources	Jump-start Support	Premium Support
Access to online discussion forum
Online documentation
Access to the Bug Database	* read/write access	* read/write access
Email support	* guaranteed	* guaranteed
Remote login for trouble-shooting	* Linux only	* Linux only
Telephone support
Express bug-fix releases
Update notifications
Pricing	$500.00 per month. Notes: Unlimited e-mail support Max. 6 incidents phone support International calls (outside US) billed separately.	$2,500 for 6 months. Notes: Unlimited e-mail support Max. 6 incidents per month phone support 6 months contract, payable in advance (non-refundable) International calls (outside US) billed separately.

To buy technical support, please send an email to sales@quik-j.com outlining your needs. We will send you the service agreements and payment options.

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